The FAHM Method
Removing barriers for a clear path forward.
Our methodology has been refined over ten years supporting hundreds of clients, producing countless insights along the way. Your organization can benefit from this expertise once we build the precise enterprise technology solution that will elevate your organization into the future.
FAHM Intelligent Ecosystem
This methodology revolves around our intelligent ecosystem, which works to solve four main challenges of business. They are the keys to unlocking your company’s potential and can be customized to your organization.
Engage
Save the roller-coaster ride for the amusement parks. Customer journeys, no matter the channel, need to be straightforward and smooth in order to maximize experience. Monitoring online and in store browsing and buying patterns as well as understanding responses to campaigns can provide valuable insight into customer behavior. Good experiences leverage data and insights and a test and learn approach to continually improve and exceed customer expectations.
Transact
Removing hurdles is the easiest way to convert shoppers into customers. Either in store, online or by phone; a seamless checkout process will give every customer a positive experience and instill confidence. Securely accepting and storing data helps enhance that trust and increases the likelihood of future visits and orders. Building on that relationship then provides brands not only customers but ambassadors.
Fulfill
Don’t make promises you can’t keep. That’s the age-old saying and when it comes to fulfillment, nothing applies more. From the availability of items in stock to the locations where orders can be picked up, received or returned, customers want flexibility. Catering to those demands requires an agile system, and a digital maestro that can efficiently orchestrate every customer’s request.
Delivery
It doesn’t matter if a shipment contains coffee pods or a birthday present — once orders are placed, the clock starts. Customers expect businesses to live up to their shipping times and prove the responsiveness of their supply chain. Whether it’s through a parcel carrier, a truck delivery or a courier service; customers expect businesses to go the extra mile for the final mile. Emotions play a huge role here, making good experiences memorable and bad experiences unforgettable.
Services
Consulting
- Digital Transformation
- Infrastructure Modernization
- Operational Efficiencies
Software Implementations
- Marketing
- Commerce
- Marketplace
- Supply Chain
- AI
- Blockchain
Professional Services
- Staffing
- System Management
- Performance Management
- Dev Ops
- Managed Services
- Enterprise Development
Partnerships
