Delivery
It doesn’t matter if a shipment contains coffee pods or a birthday present — once orders are placed, the clock starts. Customers expect businesses to live up to their shipping times and prove the responsiveness of their supply chain. Whether it’s through a parcel carrier, a truck delivery or a courier service; customers expect businesses to go the extra mile for the final mile. Emotions play a huge role here, making good experiences memorable and bad experiences unforgettable.